Update README.md

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* [OTRS](http://www.otrs.com/) - Trouble ticket system for assigning tickets to incoming queries and tracking further communications. ([Source Code](https://github.com/OTRS/otrs)) `AGPLv3` `Perl` * [OTRS](http://www.otrs.com/) - Trouble ticket system for assigning tickets to incoming queries and tracking further communications. ([Source Code](https://github.com/OTRS/otrs)) `AGPLv3` `Perl`
* [Request Tracker](https://www.bestpractical.com/rt/) - An enterprise-grade issue tracking system. ([Source Code](https://github.com/bestpractical/rt)) `GPLv2` `Perl` * [Request Tracker](https://www.bestpractical.com/rt/) - An enterprise-grade issue tracking system. ([Source Code](https://github.com/bestpractical/rt)) `GPLv2` `Perl`
* [TheBugGenie](http://www.thebuggenie.org) - Ticket system with extensive user rights system. ([Source Code](https://github.com/thebuggenie/thebuggenie)) `MPLv2` `PHP` * [TheBugGenie](http://www.thebuggenie.org) - Ticket system with extensive user rights system. ([Source Code](https://github.com/thebuggenie/thebuggenie)) `MPLv2` `PHP`
* [Zammad](https://zammad.org/) - Easy to use but powerful open-source support & ticketing system. ([Source Code](https://github.com/zammad/zammad), [Hosted version](https://zammad.com/)) `AGPLv3` `Ruby` * [Zammad](https://zammad.org/) - Easy to use but powerful open-source support & ticketing system. ([Source Code](https://github.com/zammad/zammad)) `AGPLv3` `Ruby`
## URL Shorteners ## URL Shorteners